Frequently Asked Questions
Everything you need to know about your game-changing gear.
How long does shipping take for my performance gear?
Standard shipping typically takes 5-10 business days. Once your order is processed, you will receive a tracking number via email to monitor your gear's journey.
What is your return policy for footwear?
We offer a 30-day return window for all un-worn items in their original packaging. Please ensure the outsoles show no signs of court wear to qualify for a full refund.
Are your basketball shoes suitable for outdoor courts?
While our shoes are designed for peak performance on hardwood, many models feature high-abrasion rubber outsoles suitable for outdoor play. Check the specific product description for 'Outdoor Durability' ratings.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free installment plans through Shop Pay and Klarna.
How do I find the right size for my playing style?
Most of our performance models fit true to size. If you prefer a locked-down 1:1 fit for competitive play, stick to your standard size; if you prefer a roomier feel, we recommend going up half a size.
Do you offer international shipping?
Yes, we ship to athletes worldwide. International shipping rates and duties are calculated at checkout based on your specific location and local customs regulations.